Customer Service Representative

Locatie : Rotterdam
Publicatiedatum :
Type aanwerving : Tijdelijk

Omschrijving :

As the Customer Service Administrator you will be responsible for processing all stock orders and all activities which result there off such as transport arrangements and invoicing. In the role of Customer Service Administrator you will report directly to the Customer Service Manager.


  • Process orders for stock deliveries (per EDI, fax or telephone)
  • Ensure order parameters are as per commercial agreements with regard to load fill, lead time, delivery day
  • Arrange transport to customers
  • Monitor outbound deliveries
  • Conduct analysis and, if applicable, correct picking list / packing lists
  • Draw up, check and send invoices
  • Liaison between warehouses and customer warehouses
  • Inform Forecasting about any anomalies from customers' standard ordering patterns
  • Process and distribute incoming mail and fax
  • Develop mutually beneficial relationship with customer logistics to ensure that daily issues are kept to a minimum and are dealt with appropriately


  • Have intermediate vocational education, preferably logistics or business administration; intermediate vocational level of working and thought
  • Have about (min)1 year of working experience, (preferably within FMCG), preferably within an international organization
  • Knowledge of and experience with Microsoft Office (must), SAP (preferably) and EDI messaging (preferably)
  • Good communicative skills (fluent power of speech), both towards colleagues and customers and suppliers
  • Be meticulous and acknowledge the importance of accurate documentation
  • Be capable of working on one's own and in teams
  • Have a flexible mentality to work in an ever changing environment
  • Excellent mastery of English and German language (verbal and written); Dutch or any other language would be an asset depending on the assigned region

Use the 'solliciteer' button. Reference MK08



​Eclipse Building - 4de verdieping
Rivium Quadrant 75
2909 LC Capelle a/d IJssel
Telefoon : +31 10 280 15 75

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