Customer Service Representative UK / Temp 1-2 months

Locatie : Amsterdam
Publicatiedatum :
Type aanwerving : Tijdelijk

Omschrijving :


For a high end company in the fashion industry based in Amsterdam we're recruiting for a Customer Service Representative UK

Fashion industry, dynamic & changing environment, high quality products and a rapidly growing company.

Responsibilities

  • Respond to all customer inquiries in a timely fashion
  • Use all customer service software and related systems confidently to effectively manage all incoming tickets and track all ticket details
  • Drive traffic to the website and into shop locations through customer interactions
  • Exceed sales goals by maximizing all customer contact opportunities to provide product knowledge, increase units per order and sell across all channels, meeting individual and team weekly sales goals
  • Collaborate with Customer Care, eCommerce and Shop teams to support each other, always producing the best and most time saving solutions for the customer
  • Track customer requests and information, sharing with all stakeholders to improve the customer experience and inform business decisions
  • Enthusiastic and committed to providing outstanding customer-centric service, always personalising and elevating the experience
  • Accountable for briefing customers with product knowledge

Competencies

  • Smart, no ego, fun, goal orientated, and driven by Integrity
  • Living and designing a life that is uniquely your own via goal setting and personal responsibility
  • 2 years in customer service related role, preferably in a luxury environment
  • Ability to offer a premium level of service
  • Experience using customer service platforms an asset
  • You have integrity and follow through on customer commitments
  • Ability to interact with the customer in a multichannel environment
  • Patient and committed to the customer experience
  • Ability to work closely with a team and set goals for growth and personal development
  • Excellent communication skills, both written and verbal in English is required, another language is an asset notably Dutch, Danish, German, or Swedish among others
  • Open to flexible hours, evenings and weekends are a possibility
  • Flexible and adaptable for a rapidly growing company
  • Well organised and efficient, with a good dose of common sense and initiative
  • Great sense of humour, positive outlook, and able to effectively receive and communicate feedback
  • Fosters a transparent, honest and positive team environment
  • Results-oriented and process driven, with high expectations of self and team


Interested?

Please apply by responding to [email protected] below and attach your CV and cover letter in MS Word format.

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Amsterdam

Queens Towers
Delflandlaan 1
1062 EA Amsterdam
Telefoon : +31 20 470 90 11

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