Customer Service Representative


Locatie : Rotterdam
Publicatiedatum :
Type aanwerving : Tijdelijk

Omschrijving :


Looking for a great opportunity to grow your career in an international environment?

The Company
Our client is one of the leading suppliers of goods and services in the offshore sector and they are situated in Barendrecht.

The Job
Our client is looking to strengthen its team with a customer service representative mainly for its German and Scandinavian market. The function itself is key to customer satisfaction, internally as well as externally, and you act as a contact person towards the organizations' customers. After the initial contact with customers, either via phone or mail, you will be responsible for the timely and correct processing of orders. You will advise clients and answer their questions. You are also responsible for the right order administration, shipping, transportation and invoicing. Your tasks amongst other following activities entail:

  • Processing of customer orders in an accurate and timely matter, whilst ensure customers' expectations
  • Handling and answering customer inquiries and complaints
  • Communicate with teamleaders, departments of finance in the review and support of effective collections of customer invoices
  • Understand the organizations' product lines and have a general understanding in advising customers with product alternatives
  • Participate with sales meetings, vistis if necessary, to review customer inquiries/performances and other related topics
  • Supply and contribute to a complete documentation and administration of incomplete deliveries

Requirements

  • At least 1 year relevant working experience in a related environment
  • Some knowledge of supply chain/logistics processes
  • Fluent in German and excellent English language skills
  • Excellent verbal and written communication
  • Ability and high level of comfort working in a fast paced environment
  • Working with JD Edwards or a comparable ERP system is a desirable skill
  • Good time management skills to deal with multiple priorities
  • Adaptable / flexible /pro-active / energized
  • Maintains positive relationships / team worker
  • Problem solving and decision making
  • You live nearby Rotterdam

The starting date is as soon as possible. The salary is between € 1900,- en € 2150,- gross per month based on a 40 hours workweek. A 40 hours workweek is necessary in this role.

Interested?
Are you interested in a new challenge at an international company in Rotterdam? Please use the 'solliciteer' button. Reference: VB07

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Rotterdam

​Eclipse Building - 4de vedieping,
Rivium Quadrant 75
2909 LC Capelle a/d IJssel
Telefoon : +31 10 280 15 75

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