Customer Service Representative English / Spanish

Locatie : Rotterdam
Publicatiedatum :
Type aanwerving : Tijdelijk

Omschrijving :

For a logistics company in the area of Rotterdam we are looking for a Customer Service Representative.


  • Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing and shipping issues.
  • Understand and process required export documentation, including proformas, invoices and other shipping documents.
  • Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
  • Enter and confirm all orders received into the system clearly, correctly and timely.
  • Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.
  • Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.
  • Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns
  • Strive for internal and external customer satisfaction through continuous improvement of people processes and products.


  • Fluency in English, Spanish and preferably also Dutch. Knowledge of any other language is an advantage.
  • Working experience in order handling, customer service and administration
  • Familiar with the use of Incoterms 2010
  • Familiar with different Payment terms e.g. Payment before Delivery, Documentary Collection and Letters of Credit
  • Service-minded, co-operative and structured
  • Teamplayer with ability to work independently
  • Experienced user of Word, Excel and Outlook - experience in the use of M3/KSD is an advantage

Use the 'solliciteer' button. Reference: 9358481



​Eclipse Building - 4de vedieping,
Rivium Quadrant 75
2909 LC Capelle a/d IJssel
Telefoon : +31 10 280 15 75

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