Customer Service Representative English / Spanish
Publicatiedatum : 01 augustus 2017
Type aanwerving : Tijdelijk
For a logistics company in the area of Rotterdam we are looking for a Customer Service Representative.
- Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing and shipping issues.
- Understand and process required export documentation, including proformas, invoices and other shipping documents.
- Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
- Enter and confirm all orders received into the system clearly, correctly and timely.
- Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.
- Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.
- Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns
- Strive for internal and external customer satisfaction through continuous improvement of people processes and products.
- Fluency in English, Spanish and preferably also Dutch. Knowledge of any other language is an advantage.
- Working experience in order handling, customer service and administration
- Familiar with the use of Incoterms 2010
- Familiar with different Payment terms e.g. Payment before Delivery, Documentary Collection and Letters of Credit
- Service-minded, co-operative and structured
- Teamplayer with ability to work independently
- Experienced user of Word, Excel and Outlook - experience in the use of M3/KSD is an advantage
Use the 'solliciteer' button. Reference: 9358481
Rivium Quadrant 75
2909 LC Capelle a/d IJssel