Customer Service Analist

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Locatie : Rotterdam
Publicatiedatum :
Type aanwerving : Tijdelijk

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We are currently looking for an customer service analist with strong analytical- and Excel skills. Our client is an international company within the medical industry.

Position Purpose

Control the report generation process and provide guidance and support to clients daily or as an expert on specific products and services. Support clients on a daily basis by producing and delivering the required data in several formats and provide insights and advise on how to use it.

Principle Accountabilities:

  • First point of contact for the client: build relationship, set-up of new datasets for existing or new clients, have regular service review meetings, answer all relevant questions or refer to other departments, give training on data and tools
  • Ensure the contract fulfilment to specifications of basic and routine reports for defined customers
  • Review client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality
  • Follow data verification protocols
  • Research, analyse and respond to client inquiries that are routine in nature
  • Provide support to team for client service meetings at customer sites
  • Collaboration with other teams, both onshore and offshore
  • Produce ad-hoc studies on demand

Education, Experience, & Specialized Knowledge Required:

  • A Bachelor or Master degree with minimum 2 years of experience in market research or Analytics/Market Intelligence
  • High interest in qualitative and quantitative data analysis and interpretation
  • Strong affinity for pharmaceutical and/or healthcare industry is an advantage
  • Able to work willingly and effectively with others in and across a matrix organization
  • Excellent knowledge and experience of Excel

Salary indication between €2800,- and €3200,- based on 40 hours fulltime bruto

Interested?
Please use the 'solliciteer' buttion. Reference: 8957276

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Rotterdam

​Eclipse Building - 4de verdieping
Rivium Quadrant 75
2909 LC Capelle a/d IJssel
Telefoon : +31 10 280 15 75

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