Customer Service Employee Spanish

Locatie : Ridderkerk
Publicatiedatum :
Type aanwerving : Tijdelijk

Omschrijving :


The Company
For one of our international clients, specialized in chemicals, we are looking for an:

Customer Service Employee Spanish
Fulltime 40 hours

Function
Our client is situated in the area of Rotterdam. Because the market is growing our client is currently expanding their Customer Service Team. The team has 10 members with different nationalities. Therefor the main language is English. You will report to the Customer Service Manager.

As a Customer Service Employee you are responsible for the order process from A-Z. It is important that you are service minded. You will inform your clients of the status of their order and help them with problems that may occur. You will be responsible for the Spanish market.
Your activities include;

  • Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.
  • Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing and shipping issues.
  • Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel
  • Enter and confirm all orders received into the system clearly, correctly and timely
  • Understand and process required export documentation, including proformas, invoices and other shipping documents.
  • Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.
  • Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns
  • Strive for internal and external customer satisfaction through continuous improvement of people processes and products.

Requirements

  • Fluent in English and Spanish is a must!
  • At least 2 years of experience with order processing
  • Experience with SAP is preferable
  • You are service minded and accurate

The starting date is as soon as possible. The salary is between € 2400,- en € 2600,- gross per month based on a 40 hours workweek and depends on age and experience.

Are you interested? Please use the 'solliciteer' button. Reference: 9292311

Printen

Rotterdam

​Eclipse Building - 4de vedieping,
Rivium Quadrant 75
2909 LC Capelle a/d IJssel
Telefoon : +31 10 280 15 75

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