Customer Service Representative for the Benelux market


Locatie : Amsterdam
Publicatiedatum :
Type aanwerving : Tijdelijk

Omschrijving :


Customer Service Representative for the Benelux market

We are currently looking for an internationally orientated French speaking CSR for our client, based in Almere. It is a well-known fast growing international company with a professional look.

They are looking for someone on a short notice, so it is required that you are available within 2-4 weeks. It is a temporary to permanent position.

The purpose of the Customer Service Representative is to maximize customer satisfaction and turnover by meeting customer needs with regards to Order Management & Contract Fulfilment .

Primary tasks:

  • Process customer orders into the business systems, in accordance with business rules
  • Act as a main point of contact for customers for all customer related queries, including problem solving
  • Work with customers & logistics to ensure the customer's delivery requirements can be met whilst maintaining an efficient and effective supply chain
  • Monitor order patterns, anticipating demand and pro-actively inform customers about contract balances and related information
  • Understand the customer requirements, needs and expectations and relays newly obtained information back to the internal organization as appropriate
  • Process complaints within the relevant system and ensure resolution towards the customer within the given business rules
  • Contribute to an efficient payment process by ensuring accurate and timely invoicing

Qualifications:

  • Some knowledge of supply chain/logistics processes
  • College level education (MBO/HBO) or equivalent work experience level
  • Fluent in English/French/Dutch is a must
  • This is a fulltime position, which requires an availability of 40 hours per week
  • 2 - 5 years relevant working experience in a related environment

Interested?

For more information please contact OfficeTeam via 020-3463482 or send your resume to [email protected]

If you haven't heard from heard from us within 10 workingdays your application hasn't been taken into procedure.

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Amsterdam

Queens Towers
Delflandlaan 1
1062 EA Amsterdam
Telefoon : +31 20 470 90 11

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