Customer Service Employee German English & Dutch

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Locatie : Amsterdam
Publicatiedatum :
Type aanwerving : Tijdelijk

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Customer Service Employee German English & Dutch

Description

For our client in Amsterdam in the automotive industry we are looking for a customer service representative for the German market. As a customer service representative you will be working in the department in which you are going to answer customer questions by phone. This can exist of potential customers who would like to have more information about any of the products and/or services of the organization.

Additionally, you will also partially process the incoming e- mail traffic and handling. You answer emails from consumers who have questions, comments or complaints regarding products, there subscriptions etc.

Responsibilities

  • Providing product advice
  • Handling telephone and mail orders
  • Providing quotations
  • cross selling customer orientation
  • Complain handling
  • Collaborate with Customer Care, e-commerce and Shop teams to support each other, always producing the best and most time saving solutions for the customer
  • Track customer requests and information
  • Enthusiastic and committed to providing outstanding customer-centric service, always personalizing and elevating the experience

Competencies

  • 2 years in a German customer service related role
  • Ability to offer a premium level of service
  • You have integrity and follow through on customer commitments
  • Ability to interact with the customer in a multichannel environment
  • Ability to work closely with a team and set goals for growth and personal development
  • Excellent communication skills, both written and verbal in German (native), English (excellent) and Dutch (moderate/ good)

Function Skills

  • Minimum High school/MBO+ level
  • Minimum of 2 year experience in a customer service role
  • Available for a fulltime position

Interested?

If you are interested, please react with your CV. For any questions please contact Ilse Stokman, Consultant OfficeTeam via: 020-3463482
Reference number: 893447

If you have not received a reaction within 10 working days, your application is not included in the procedure.

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Amsterdam

Queens Towers
Delflandlaan 1
1062 EA Amsterdam
Telefoon : +31 20 470 90 11

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